We know you can be unsure when choosing the correct size for your pooch when shopping online. We want you & your pooch to love your YAP WEAR purchase, so please contact us if you have any queries regarding your online purchase & sizing as we are always here to help you!
- PLEASE NOTE: For Special custom Dogwear orders there is NO exchange or return.
- For other products we accept returns / exchanges for up to 14 days from delivery of order or in-store purchase.
- All returns must have original tags attached, be in original condition and returned with your receipt.
- If an incorrect size has been ordered & you would like to return an item and exchange for another size, you must include a self-addressed Parcel Post bag (please keep the tracking number as your reference). If no post bag is received for return delivery a postage charge of AU$9.00 will apply (Australia only). Overseas orders will incur a AU$39.00 postage charge.
- For any exchanges please enclose a note detailing your original order number, your contact details, exchange information eg. preferred sizes, if applicable.
Any exchange is subject to availability & we will do our best to assist you.
- We DO NOT provide refunds for change of mind.
- However, at the discretion of management if you qualify for an authorised ‘change of mind’ refund, the amount refunded will be minus the shipping cost that we incurred in sending the original order.
The customer is responsible for the cost of an item's return / exchange, unless there was an error on our behalf. Please ensure you use a trackable service if returning items, so you are able to track your parcel if necessary.
YAP WEAR is not responsible for any missing returns.
Return your items, together with your details and your self-addressed parcel post bag (for exchanges) to:
61 Cardigan Place,